Are you an experienced Service Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Due to unprecedented demand and growth, we are looking for additional Service Engineers to join us in the Luton and surrounding areas.

Our Service Engineers are essential to efficiently & effectively assist our customers, assisting with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.

This is a superb opportunity for someone with previous experience of uPVC installation and maintenance having experience (or relevant qualifications) in fitting & installing uPVC, Wood or aluminium home improvement products.

To reward this vital role, we offer an excellent salary of between £25,000 to £27,500 depending on experience (up to £29,900 inc OTE), van, 31 days holiday, a variety of staff benefits, staff perks and an opportunity to develop your career within a large, multi-site business, working with one of our busiest installation regions.

This is a fantastic chance to use your UPVC engineering skills in a varied role as part of the UK’s largest Home Improvement Company.

Your duties will include:

• Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
• To demonstrate & explain correct product care to customers
• Be customer focused and provide a high level of service to every customer
• Making sure optimum stock levels are maintained to ensure jobs can be effectively resolved and completed
• Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
• Accurate and timely completion of paperwork and regular updating of the supplied PDA device

 You will need:

• Experience of uPVC installation and maintenance (or relevant qualification)
• Excellent customer service skills and experience in a customer facing environment
• Be able to work on your own initiative in a standalone field based role
• A willingness to travel as required and show flexibility within the working week
• Good time management skills
• Good communication skills
• A full driving license

 What We Offer

• Highly competitive basic salary of between £25,000 - £27,500
• Closed Call Bonus (up to £29,900 inc OTE)
• Van (for business use only)
• Employee Perks & Benefits
• Discounted Employee Product Purchase Scheme
• 31 Days Holiday  - increasing with service

 Please click to apply

‘We are certified as a Covid-19 secure employer – having complied with Government’s guidance on managing the risk of Covid-19’