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Service Engineer

Post date: 10/04/2024

Closing date: 08/05/2024

Location: CB1 2JW, Cambridge, Cambridgeshire, England

Internal job ref: MD1003216067

Status: Full Time

Are you an experienced Service Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? 

Our Service Engineers are essential to efficiently & effectively assist our customers, assisting with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.

Your duties will include:

  • Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
  • To demonstrate & explain correct product care to customers
  • Be customer focused and provide a high level of service to every customer
  • Making sure optimum stock levels are maintained to ensure jobs can be effectively resolved and completed
  • Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
  • Accurate and timely completion of paperwork and regular updating of the supplied PDA device

 You will need:

  • Experience of uPVC installation and maintenance (or relevant qualification)
  • Excellent customer service skills and experience in a customer facing environment
  • Be able to work on your own initiative in a standalone field based role
  • A willingness to travel as required and show flexibility within the working week
  • Good time management skills
  • Good communication skills
  • A full driving license

 What We Offer

  • Competitive basic salary 
  • Van (for business use only)
  • Employee Perks and Benefits
  • Discounted Employee Product Purchase Scheme
  • Paid time off to volunteer
  • 31 Days Holiday, increasing to 33 days after 2 years of service, plus your birthday off

 Please click to apply

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

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