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Project Office Administrator

Post date: 28/05/2024

Closing date: 25/06/2024

Location: Norwich, Norfolk

Internal job ref: MD1003216318

Status: Full Time

An exciting opportunity to join a Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Project Office Administrator role reporting to the Planning Team Leader, plays an integral part in ensuring customer issues are resolved in a timely manner.  An important role, driving our customer first value as contracts are delivered by our operational teams.

The role includes:

  • Managing inbound customer contact in a timely manner

  • Provide back support and cover customer services including reporting residents issues.

  • Production of and management of Contract documentation including H&S packs

  • Raise and distribute purchase orders for regional and office e.g Skip replacements and stores orders

  • Prepare survey administration for distribution regarding installations

  • Issue correspondence to residents including appointment letters, newsletters and care leaflets

  • Champion excellent customer service and our Customer first culture.

  • Communicate effectively, ensuring residents issues are understood and where necessary any individual special requirements are dealt with sensitively.

Experience required for this role:

  • Previous experience of working in a customer services role 

  • Great customer skills

  • Word and excel to intermediate level

  • Experience of data input and customer record maintenance

  • Analytical and systematic approach, familiar with quality systems and processes

  • Self-starter with keen attention to detail and well organised.

  • Strong communications skills, positive can-do attitude and a team player

Why Join Us?

  • Highly Competitive salary
  • 31 days holiday, increasing to 33 days after 2 years of service
  • Group wellbeing, including your birthday off annually, 24hr remote access to a doctor and heavily discounted gym memberships to name a few
  • Wide variety of group retail, food shopping, cinema, theatre, mobile phone discounts & freebies
  • Paid time off to volunteer
  • Generous Employee Product Purchase Discount Scheme
  • Opportunities for career growth and development

This is full time Monday to Friday office-based role - free parking  

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

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