Post date: 12/02/2024
Closing date: 11/03/2024
Location: Norwich, Norfolk, England
Internal job ref: LJ1003215831
Status: Full Time
An exciting opportunity to join a Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Project Office Administrator role reporting to the Planning Team Leader, plays an integral part in ensuring customer issues are resolved in a timely manner. A new role, driving our customer first value as contracts are delivered by our operational teams.
The role includes:
Managing inbound customer contact in a timely manner
Issue correspondence to residents including appointment letters, newsletters and care leaflets
Prepare survey administration for distribution regarding installations
Raise and distribute purchase orders for regional and office e.g Skip replacements and stores orders
production of and management of Contract documentation including H&S packs
provide back support and cover customer services including reporting residents issues.
Champion excellent customer service and our Customer first culture.
Communicate effectively, ensuring residents issues are understood and where necessary any individual special requirements are dealt with sensitively.
Experience required for this role:
Previous experience of working in a customer services role
Great customer skills
Word and excel to intermediate level
Experience of data input and customer record maintenance
Analytical and systematic approach, familiar with quality systems and processes
Self-starter with keen attention to detail and well organised.
Strong communications skills, positive can-do attitude and a team player
Why Join Us?
This is full time Monday to Friday office-based role - free parking
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Anglian is interested in finding talented, ambitious and driven people to join our team. We look forward to hearing from you!