Join Our National Contact Centre as a Lead Generation Agent – Hybrid Role

Are you a confident communicator with a passion for helping customers improve their homes? Do you thrive in a fast-paced, target-driven environment? If so, we want to hear from you!

We’re looking for Outbound Call Centre Agents to join our National Contact Centre Team. This is a hybrid role, offering flexibility to work both from home and our modern office.

About the Role

As a Lead Generation Specialist, you’ll be making proactive outbound calls to our existing customer base—people who have previously purchased from us. Your mission? To reconnect, build rapport, and identify new opportunities for home improvement solutions.

 What You’ll Be Doing

• Making outbound calls to warm leads (existing customers)
• Building relationships and identifying customer needs
• Promoting our range of home improvement products and services
• Generating qualified leads for our sales team
• Meeting and exceeding performance targets

What We’re Looking For

• Previous experience in call centre, sales or lead generation (preferred but not essential)
• People from estate agency, retail or hospitality roles tend to do well
• Excellent communication and interpersonal skills
• Motivated, target-driven, and resilient
• Comfortable working with CRM systems
• A passion for customer service and home improvement

 What’s in It for You

• Basic salary plus on target commission – earn up to £9,000 annually in bonuses
• Hybrid working model – enjoy the best of both worlds
• Structured on-the-job training and mentorship
• 31 days holiday, increasing with service, plus an additional paid day for your birthday! 
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including, heavily discounted gym memberships, employee assistance programme and free access to mental health first aiders
• Heavily discounted employee purchase scheme on all products
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team.
• Career development and continuous learning opportunities.
• Salary Sacrifice benefits – enjoy benefits such as pension, cycle to work and our additional annual leave purchase scheme whilst potentially reducing your tax and National Insurance contributions! 

Ready to take the next step in your career? Apply today and help our customers create the homes they’ve always dreamed of!

Important Information About Right to Work

We’re delighted that you’re considering joining our team. For this role,  applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you’re unsure about your eligibility, you can find helpful information on the UK government website Visas and immigration - GOV.UK  . Thank you for your understanding

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.