Thanks for applying for this vacancy, we wish you every success.
Thank you for your callback enquiry
We will be in touch shortly.
Field Manager
Post date: 25/10/2024
Closing date: 22/11/2024
Location: BS11 9YL, Avonmouth, Bristol, England
Internal job ref: 1003217058
Status: Full Time
Join Our Team as a Field Manager in Operations
Are you a skilled leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment, ensuring that high standards are met while co-ordinating and overseeing a team of dedicated installers? If so, we have an exciting opportunity for you as a Field Manager at Anglian Home Improvements.
Role Purpose
As a Field Manager, you will play a pivotal role in ensuring that our customers receive great service during the installation phase of their contracts. Your primary responsibilities will include coordinating, inspecting, and monitoring all aspects of the installation process. You will co-ordinate Self-Employed Installer teams and Sub-Contractors, ensuring that installations are completed within agreed timescales and Anglian's quality standards.
Key Responsibilities
Deliver an exceptional customer experience, adhering to Anglian standards
Keep installer records updated and oversee induction and training
Ensure safe and on-specification product installations within agreed timelines
Maintain compliance with statutory and local authority requirements
Adhere to Company policies, procedures, and health and safety standards
Conduct inspections on workwear, tools, and equipment for compliance
Handle customer queries, complaints, and calls promptly and effectively
Collaborate with senior management on customer complaints resolution
Manage retentions and payments according to contract terms
Engage new Installer teams and support Service Engineers as needed
Performance Measures
Quality of installations and customer service
Timely completion of I calls and customer complaints
Revenue generation and debt management
Adherence to standards and training for installers
Successful execution of tender processes
Qualifications and Experience
Good numerical aptitude and communication skills
GCSE or equivalent in English and maths (Grade C or above)
2+ years' experience or qualification in high-volume residential or construction projects
Appropriate skills in people management and coaching
Your Benefit Package
Highly Competitive salary
31 days holiday, increasing to 33 days after 2 year of service
Company Car
Group wellbeing, including your birthday off annually, 24hr remote access to a doctor and heavily discounted gym memberships
Wide variety of group retail, food shopping, cinema, theatre, mobile phone discounts & freebies
31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off
Paid time off annually to volunteer
Comprehensive health & well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders
Heavily discounted group discount scheme on all products
Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers
Opportunity to work with a forward-thinking and supportive team.
Career development and continuous learning opportunities.
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Can't find what you're looking for?
General Data Protection Regulation - Your Data
By sharing your data with us, your information can be accessed by Anglian Home Improvements.
What is GDPR?
GDPR stands for The General Data Protection Regulation. It’s the successor of the data protection act for EU residents. These rules will be enforced from May 2018 and will raise the bar on privacy standards for how businesses obtain, process and store your data.
Why do you have my data?
We have your data because you have submitted your CV or a job application via a career microsite, or through a social media campaign advert. You will have ticked a box to confirm your consent for us using your data in this way.
How do you store my data?
Your data will be stored on our server and within our Applicant Tracking System, both of which are fully secure. In addition to this, we use analytical tracking software to improve your user experience.
Can I delete or change my data?
You may at any time request the right to be forgotten. Please contact us if you would like your details and associated records removed from our systems, and we will notify you once this has happened.
Similarly, if you wish to make any changes to the data we hold about you then get in touch and we will make the relevant changes for you.
Changes made to data, or the removal of data will be logged by our system for audit purposes.
How can I see what information you have about me?
You have the right to access any data that we hold about you. You may submit a request to access this data verbally, electronically or in hardcopy. All data that you have supplied, such as your CV, application forms, and any recruiter notes and comments will be made available to you free of charge. The system will log the event for audit purposes.
We are a career for life
Anglian is interested in finding talented, ambitious and driven people to join our team. We look forward to hearing from you!
Register CV
Want to hear about the latest jobs and apply for new roles in an instant? Spend a few moments registering with us now.