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Customer Service Advisor (On-site)

Post date: 25/06/2024

Closing date: 23/07/2024

Location: Norwich, norfolk

Internal job ref: MD1003216425

Status: Full Time

Join Our Team as a Customer Service Advisor!

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, vibrant environment? If so, we have the perfect opportunity for you! We are actively seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team.

Key Responsibilities:

As a Customer Service Advisor, you will play a pivotal role in ensuring our customers receive top-notch service. Your responsibilities will include:

  • Customer Interaction: Engage with customers via various channels, including phone, email, and live chat, to address inquiries, resolve issues, and provide assistance.
  • Problem Solving: Analyse customer concerns and proactively identify solutions, demonstrating excellent problem-solving skills to enhance customer satisfaction.
  • Product Knowledge: Develop a deep understanding of our products and services to effectively guide customers through their queries and provide accurate information.
  • Communication Skills: Exhibit outstanding communication skills, both written and verbal, to convey information clearly and professionally.
  • Team Collaboration: Collaborate with colleagues to share insights, contribute to a positive team environment, and collectively achieve service excellence.


  • Previous experience in a customer service role is preferred but not mandatory.
  • Strong communication skills and the ability to empathize with customers.
  • Problem-solving aptitude and the capacity to think on your feet.
  • Excellent organizational skills and attention to detail.
  • A positive attitude and a commitment to delivering exceptional customer service.

Why Join Us:

  • 31 days holiday, increasing to 33 days after 2 year’s service
  • Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes
  • Frequent internal Call Centre incentives and rewards
  • Paid time off annually to volunteer
  • A wide variety of retail, cinema, theatre, food  shopping, eating in and out  discounts and freebies
  • Discounted staff purchase scheme

How to Apply:

If you are ready to embark on a rewarding career in customer service and believe you have what it takes to excel in this role, we want to hear from you! 

Don't miss out on the chance to be a part of our team dedicated to exceeding customer expectations. Apply today and take the first step towards a fulfilling career as a Customer Service Advisor!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

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