Post date: 27/07/2022
Closing date: 24/08/2022
Location: Hurricane Way, Norwich, Norfolk, England
Internal job ref: MD1003213601
Status: Full Time
We are looking for a Customer Service Advisor to join our team in Norwich. Our Customer Service Advisor deliver excellent customer service, providing guidance to our customers on a wide range of incoming requests for repairs or installation by telephone, webchat or emails.
Our ideal candidate will demonstrate good communication skills, an excellent phone manner and have the ability to show empathy and respect when delivering resolutions. You might be from a retail or commercial environment and have customer skills ranging from a general enquiry through to an escalated complaint.
We are offering a competitive base salary, 31 days holiday increasing to 33 days after 2 year's service. We offer additional well-being perks and benefits to our staff, including your birthday off each year, Perk Box, access to a remote doctor 24/7, discounted gym memberships and time off to volunteer to what matters to you.
We are certified as a Covid-19 secure employer – having complied with Government’s guidance on managing the risk of Covid-19.
Through Anglian’s value to “Succeed Together” we are committed to Equality and Diversity. We recruit the ‘best person for the job’ regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability - creating an inclusive working environment and culture for all our employees.
Anglian is interested in finding talented, ambitious and driven people to join our team. We look forward to hearing from you!