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Contact Centre Team Manager

Post date: 07/05/2024

Closing date: 04/06/2024

Location: Norwich, Norfolk, Norwich, Norfolk, England

Internal job ref: MD1003216062

Status: Full Time

Join Our Dynamic Team as a Contact Centre Team Manager!

Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Manager to lead our team to new heights! If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from you.

About Us: Anglian is a leading player in the home improvement sector, known for our commitment to excellence in customer service. As we continue to expand, we are on the lookout for a Contact Centre Team Manager to join our dedicated team.

Key Responsibilities: As the Contact Centre Team Manager, you will be responsible for overseeing a team of skilled customer service representatives, ensuring exceptional service delivery and customer satisfaction. Your key duties will include:

  • Managing and motivating a team of call centre agents.
  • Setting performance targets and KPIs for the team.
  • Conducting regular coaching and training sessions to enhance team skills.
  • Implementing effective communication strategies to foster a positive team culture.
  • Analysing performance data to identify areas for improvement and implementing corrective measures.
  • Collaborating with other departments to streamline processes and enhance overall customer experience.


  • Proven experience in a contact centre environment, with at least 2 years in a managerial role.
  • Strong leadership and motivational skills.
  • Excellent communication and interpersonal abilities.
  • Analytical mindset with the ability to drive continuous improvement.
  • Familiarity with call centre technologies and tools.

What We Offer:

  • Competitive salary and performance related bonus up to an extra £10k per annum or £833 each month
  • 31 days holiday, increasing to 33 days after 2 year’s service
  • Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes
  • Frequent internal Call Centre incentives and rewards
  • Paid time off annually to volunteer
  • A wide variety of retail, cinema, theatre, food shopping, eating in and out  discounts and freebies
  • A generously discounted staff purchase scheme
  • Break out games room
  • Opportunity for professional development and advancement

Ready to take the next step in your career? Don't miss this opportunity to lead a team and contribute to the success of a growing organisation! Apply now and be a key player in shaping our future.

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

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