• Contact Centre Team Leader

      • Closing date: None
      • Location: Norwich, Norfolk, England
      • Internal job ref: 28062019165858
      • Status: Full Time

      Call Centre Team Leader required to work for National window company in Norwich. The Call Centre Team Leader or Call Centre Supervisor, leading by example will be required to motivate, inspire and ensure the National Contact Centre (NCC) achieves KPI’s and sales targets, complimented by employee development and ensure that we gain leads with a first class service.

      To reward this important role, we offer an excellent salary, the chance to be part of a National Company, who will invest in you as an employee with the opportunity to compliment your work with a professional qualification (optional). In addition, we offer, staff benefits, on stays away, eating out, a staff purchase scheme and wellbeing initiatives.

      Responsibilities of the Call Centre Team Leader role:

      • To lead, motivate and monitor your outbound or inbound sales teams
      • Identify, develop and maintain employee knowledge through effective training and coaching
      • Ensure your team is delivering all set sales KPIs
      • Ensure your team is surpassing quality targets and your team is compliant, delivering exceptional customer experience

      Skills/Experience of the Call Centre Team Leader:

      • Previous Contact Centre Team Leading experience
      • Experience training, developing and coaching of employees
      • Experience in managing complaints or difficult customers
      • Excellent communication and ability to work with senior stakeholders
      • Strong IT skills
      • Previous experience of leading, motivating and coaching both group and 121

      Benefits of the Call Centre Team Leader Role:

      • Excellent salary
      • Company funded qualifications
      • Staff Purchase Scheme
      • Staff Benefits

      To Apply for the Call Centre Team Leader Role please click APPLY below.

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