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Wed Chat Advisor
Post date: 12/11/2021
Closing date: 10/12/2021
Location: Hurricane Way, Norwich, Norfolk, England
Internal job ref: 12112021121014
Status: Full Time
We are recruiting for Web Chat Advisor to join our team and work in our custom built Contact Centre based in Norwich. Working in the live Web Chat team, you will engage with our prospective customers on line, answering questions and assisting then with their enquiry.
The purpose of our Web Chat role is to engage with our prospective customers, providing professional and accurate information they might require about our wide range of products and financial options available to them. Your role will be to answer their questions, potentially speak to them on the phone and secure an appointment for the sales team to complete their customer journey. This role for now is informally hybrid working, with a blend of being in the office and working at home, which is reviewed periodically.
What the Role is
Promptly responding to live customer sales enquiries via our website
You may be required to engage with prospective customers over the phone
Securing sales leads through our interactive Web Chat Advisor service
Achieving set sales performance targets through excellent products knowledge and services available to the prospective customer
Maintaining up to date product knowledge
Ensuring all databases and customer information is accurate, in line with GDPR and other statutory legislation
What We Need
Proven success in a previous sales role such as telesales, retail or hospitality
You to offer confident information through clear and accurate written communication
A passion for offering a great customer experience through rapport building and understanding what the customer needs
A proven track record of meeting and exceeding sales targets, while providing an excellent customer journey
Determination to succeed, focus to remain motivated and ambition to achieve
Excellent communication skills to help drive sales performance
Committed, reliable and professional agents
What We Offer
Generous bonus of upto £6k per annum ( £500 per month)
Informal hybrid working for now - reviewed periodically
31 days holiday, increasing to 33 days in 2 years & your birthday off annually
Time off to volunteer
A Wide Variety of Staff Benefits such as discounts and freebies via Perkbox
Wellbeing benefits including gym discounts and 24hr access to a remote doctor
Please click to apply today!
‘We are certified as a Covid-19 secure employer – having complied with Government’s guidance on managing the risk of Covid-19’
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