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Web Chat Advisor

Post date: 15/11/2021

Closing date: 13/12/2021

Location: Hurricane Way, Norwich, Norfolk, England

Internal job ref: MD1003212450

Status: Full Time

We are recruiting for Web Chat Advisor to join our team and work in our custom built Contact Centre based in Norwich. Working in the live Web Chat team, you will engage with our prospective customers on line, answering questions and assisting then with their enquiry.

The purpose of our Web Chat role is to engage with our prospective customers, providing professional and accurate information they might require about our wide range of products and financial options available to them. Your role will be to answer their questions, potentially speak to them on the phone and secure an appointment for the sales team to complete their customer journey. This role for now is informally hybrid working, with a blend of being in the office and working at home, which is reviewed periodically. 

What the Role is

  • Promptly responding to live customer sales enquiries via our website
  • You may be required to engage with prospective customers over the phone
  • Securing  sales leads through our interactive Web Chat Advisor service
  • Achieving set sales performance targets through excellent products knowledge and services available to the prospective customer
  •  Maintaining up to date product knowledge
  •  Ensuring all databases and customer information is accurate, in line with GDPR and other statutory legislation

 What We Need

  • Proven success in a previous sales role such as telesales, retail or hospitality
  • You to offer confident information through clear and accurate written communication
  • A passion for offering a great customer experience through rapport building and understanding what the customer needs
  • A proven track record of meeting and exceeding sales targets, while providing an excellent customer journey
  • Determination to succeed, focus to remain motivated and ambition to achieve
  • Excellent communication skills to help drive sales performance
  • Committed, reliable and professional agents

 What We Offer

  • Competitive salary
  • Generous bonus of upto £6k per annum ( £500 per month)
  • Informal hybrid working for now - reviewed periodically
  • 31 days holiday, increasing to 33 days in 2 years & your birthday off annually
  • Time off to volunteer
  • A Wide Variety of Staff Benefits such as discounts and freebies via Perkbox
  • Wellbeing benefits including gym discounts and 24hr access to a remote doctor

Please click to apply today!

‘We are certified as a Covid-19 secure employer – having complied with Government’s guidance on managing the risk of Covid-19’

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