Post date: 16/07/2020
Closing date: 13/08/2020
Location: Dartford, Kent, England
Internal job ref: LJ1003210722
An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in a timely manner. A new role, driving our customer first value as contracts are delivered by our operational teams. This is a two year temporary contract.
The role includes:
Manage and provide clear and accurate communication to residents regarding the nature of the works carried out including time scales
Identify and make reasonable adjustments for vulnerable residents and such matter handles with sensitivity and confidentially
Deal with challenging or difficult situations effectively.
Central point of contact and maintain good relationships with the residents and our company
Brief tenants on Safety and security issues
Organise resident open days/evenings including attending and ensuring they are kept up to date with the progress of the works.
Ensure handover procedures
Experience required for this role:
Previous experience of working with housing associations
Great customer skills
Word and excel to intermediate level
Ideally some experience working in a RLO role
Analytical and systematic approach, familiar with quality systems and processes
Self-starter with keen attention to detail and well organised.
Strong communications skills, positive can-do attitude and a team player
A full driving license
Flexibility required as occasionally you may need to work outside of normal working hours and at weekends. The depot is currently based M25/A12 but will be relocating to Dartford/Orpington so the ability to travel regularly to these locations is a must - Travel in and around South East London including Bromley - Croydon and Greenwich - The role comes with a company car so a full UK driving license is required
Anglian is interested in finding talented, ambitious and driven people to join our team. We look forward to hearing from you!