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Senior Survey Administrator

Post date: 04/07/2024

Closing date: 01/08/2024

Location: NR6 6JB, Norwich, Norfolk, England

Internal job ref: 20062024163456

Status: Full Time

We are currently seeking a Senior Survey Administrator to join our thriving team within the Living Space Division at the National Administration Centre based in Norwich.  As a Senior Survey Administrator, you will be an integral part of processing important administration for our customers for the provision of conservatories and extensions.

Key Responsibilities:

  • Processing and management of customers contracts, ensuring workflows and daily duties are accurately updated
  • Key point of contact for external and internal customers by telephone, email, and written communications
  • Preparation of accurate customer letters for suspensions, rejections and general communications
  • Preparation of Installation Packs
  • Banking of customer payments ready for installation in line with banking policies
  • Successful handling of customer queries, complaints, and cancellations
  • Assisting teams within the department to achieve the targets set

Key Skills:

  • Strong organisational abilities with a keen attention to detail and ability to work to tight deadlines
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook)
  • Familiarity with customer relationship management (CRM) software is advantageous
  • GCSE’s or equivalent in Math’s and English
  • Ability to communicate both written and verbally at all levels
  • Excellent telephone manner
  • Excellent customer service
  • Motivated, honest and accountable

Benefit Package:

  • Competitive salary
  • 31 days holiday, increasing to 33 days after 2 years of service
  • Group well-being, including your birthday off annually, 24hr remote access to a doctor and heavily discounted gym memberships
  • Wide variety of group retail, food shopping, cinema, theatre, mobile phone discounts & freebies
  • Paid time off to volunteer
  • Generous Employee Product Purchase Discount Scheme
  • Opportunities for career growth and development.

Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

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