• Sales Trainer

      • Closing date: None
      • Location: Norwich, Norfolk, England
      • Internal job ref: MD1003207668
      • Status: Full Time

      Sales & National Call Centre Trainer required for busy Contact Centre in Norwich. Trainer required to deliver a professional training service, ensuring all staff are effectively set up for success. You will be delivering training and coaching to newly recruited agents, existing agents and our Team leaders, succinct with the company vision. We can offer you a diverse and varied role, where your input for continuous improvement, new content and training will be valued. To prove this we are offering an excellent salary, staff benefits and working in a brand new custom made facility.

      Who Are We

      One of the major Home Improvement Companies in the UK. We have a quality ethos and want every customer to enjoy the experience of making home improvements with us, from conception to completion. To help us do this we need to start with excellent training of our call centre staff and team leaders, from a trainer able to demonstrate and execute, Learning & Development methodologies effectively.

      What the Role is

      • Facilitating the induction program for new starters, using effective methodologies for a varied learning group
      • Ensuring all individual existing agents and team leaders are coached and developed effectively.
      • Creating content, updating sales and soft skills training.
      • Pro actively looking for continuous improvements through creating and delivering training solutions

      What We Need

      • A Trainer – Up to date & continued knowledge of effective learning and training methodologies
      • A Motivator – Who can demonstrate delivering sales training & coaching experience and/or qualification
      • A Communicator – To advise, support and influence decisions on L&D
      • An Analyst - Ability to analyse key data to highlight group and individual development and learning needs

      What We Offer

      • Excellent Salary
      • Staff Benefits and Discounts (discretionary)
      • Staff Purchase Scheme
      • Pension

      Please click on the link below to apply.

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