At Anglian Home Improvements we are looking for Sales Support Advisors to support our Sales Support Contact Centre based in Norwich. The role is responsible for calling all prospective customers to follow up on our sales appointments and sits uniquely between having customer service skills and sales skills equally. 

The purpose of the Call Centre role is to engage with the prospective customer, either following a sales appointment, or to follow up their registered interest in our product arranging a sales appointment with a Sales Representative or to provide further information to the prospective customer for the Sales Support Agent to negotiate and complete the sale. 

To reward this important role you will be offered a competitive starting salary, with the earning potential of £27K PA including our generous bonus of upto £10k PA. You will have 31 days holiday increasing to 33 days after 2 years service and your birthdauy off each year. In addition we have a variety of other staff perks and well being initiatives available, such as perk box offering freebies , retail, gym & eating out discounts along with our generous staff discount scheme.  

The role

• Developing and nurturing sales opportunities and negotiating a sale
• Engaging with prospective  customers that we have already engaged  with
• Negotiating a sale through outbound calls and overcoming objections
•  Maximising opportunities from existing leads for business growth
•  Achieving set sales performance targets through matching the right products and service to the prospective customer
•  Maintaining up to date product knowledge
•  Ensuring all databases and customer information is accurate, in line with GDPR and other statutory legislation

 What We Need

• Proven success in a telesales role and the ability to be able to close a sale
• A passion for talking , rapport building and offering a great customer experience
• A proven track record of meeting and exceeding sales targets and providing an excellent customer experience.
• Determination to succeed, be focused and remain motivated
• Excellent communication skills to enhance sales values and conversion

 What We Offer

• Competitive Salary and Generous Bonus with upto £28,916k plus PA earnings potential
• Full Time Hours
• Shifts available Monday to Friday, with a weekend rotation
• Staff Benefits and Perks 
• Staff Purchase Scheme
• 31 days holiday, increasing to 33 days after 2 years service

We are certified as a Covid-19 secure employer – having complied with Government’s guidance on managing the risk of Covid-19.
Through Anglian’s value to “Succeed Together” we are committed to Equality and Diversity. We recruit the ‘best person for the job’ regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability - creating an inclusive working environment and culture for all our employees.