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Resident Liaison Officer – Construction

Post date: 03/05/2022

Closing date: 31/05/2022

Location: Croydon, Greater London, England

Internal job ref: LJ1003213144

Status: Full Time

An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in a timely manner.  A new role, driving our customer first value as contracts are delivered by our operational teams. 

The role includes:

  • Manage and provide clear and accurate communication to residents regarding the nature of the works carried out including time scales

    • Identify and make reasonable adjustments for vulnerable residents and such matter handles with sensitivity and confidentially

    • Deal with challenging or difficult situations effectively.

    • Central point of contact and maintain good relationships with the residents and our company

    • Brief tenants on Safety and security issues

    • Organise resident open days/evenings including attending and ensuring they are kept up to date with the progress of the works.

    • Ensure handover procedures


Experience required for this role:

  • Previous experience of working with housing associations

  • Great customer skills

  • Word and excel to intermediate level

  • Ideally some experience working in a RLO role

  • Analytical and systematic approach, familiar with quality systems and processes

  • Self-starter with keen attention to detail and well organised.

  • Strong communications skills, positive can-do attitude and a team player

  • A full driving license

Flexibility required as occasionally you may need  to work outside of normal working hours and at weekends.  The depot is currently based M25/A12 but will be relocating to Dartford/Orpington so the ability to travel regularly to these locations is a must - Travel in and around South East London including Bromley - Croydon and Greenwich -  The role comes with a company car so a full UK driving license is required

We are certified as a Covid-19 secure employer – having complied with Government’s guidance on managing the risk of Covid-19.
Through Anglian’s value to “Succeed Together” we are committed to Equality and Diversity. We recruit the ‘best person for the job’ regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability - creating an inclusive working environment and culture for all our employees.

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