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Regional Operations Manager
Post date: 05/10/2021
Closing date: 02/11/2021
Location: East Anglia
Internal job ref: MD1003212258
Status: Full Time
We are looking for an experienced and target driven Regional Operations Manager to oversee all aspects of our operations function within the East Anglia region. From customer bookings to completed installations we pride ourselves on delivering fantastic customer service and a right first time fit to drive revenue for the business. As Regional Operations Manager or Operations Area Manager you will manage all pipelines of work for the region covering all of our products range, ensuring surveying and installation capacity are at optimum levels and that all jobs are completed to the Anglian standard providing an excellent experience for all Anglian customers.
You will be used to managing large teams, over different locations, as well as working alongside other departments and key stakeholders (both internal and external) to optimise our operations and co-ordinate our installations to best suit our customers and our business.
To reward this senior role, we offer an excellent salary, car allowance of £8,100 annually, 31 days holiday, increasing with service, a variety of wellbeing initiatives including, private healthcare, your birthday off annually and various staff benefits and perks.
Role duties & responsibilities
Recruit, appraise, motivate and retain employees in line with budget
Maintain a sufficient number of suitably trained sub - contractors to meet the revenue targets at all times
To work collaboratively and support the senior team within the depot
To ensure every contract is reviewed after survey for adherence to the Company’s pricing policies. Accept or reject contracts on the Company’s behalf as permissible under the terms of the contract
Work closely with the Regional Sales Manager to review cancelled/deregistered contracts to determine next steps.
To be responsible for running the P&L for the depot
To proactively oversee all KPIs within the depot, working closely with colleagues to motive, drive and find solutions to meet targets.
Ensure that all jobs proceed through the pipeline to meet both company and customer satisfaction.
Ensure all products are surveyed and installed in accordance with the Company’s product specifications, health and safety requirements, quality standards, timescales and customer expectations
To be personally responsible for the resolution of all CEO complaints and be the direct point of customer contact within the region.
Lead by example to ensure the highest level of customer communications and service throughout.
Ensure all after sales issues/service work are concluded satisfactorily
To be ultimately responsible for all health & safety aspects within the region.
What knowledge & competencies we need in the role
Experience in a relevant customer facing profit and loss responsible management role with a turnover not less than £10m per annum
A track record of delivering cost savings and efficiency improvements
Previous skills & experience of operating at a senior level
The ability to work to strict deadlines in a target driven, fast paced environment
A customer focus
Business and commercial acumen
Experience of interpreting profit and loss reports
Excellent people management, communication, negotiation, influencing and presentation skills
A methodical and organised approach to work
What skills & behaviours you will bring to the role
Excellent numerical aptitude
Good written and verbal communication skills
Good analytical aptitude
IT literate Inc. Excel, Access and PowerPoint, Microsoft Teams
What we Offer you
Car Allowance of £8,100 per annum
Company Perks & Benefits
Employee Product Purchase Discount Scheme
31 Days Holiday including Bank Holidays, increasing with service
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