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Ops Administrator

Post date: 07/10/2021

Closing date: 04/11/2021

Location: LU5 5AW, Luton, Bedfordshire, England

Internal job ref: 07102021123027

Status: Full Time

We are recruiting an Ops Administrator to assist our busy depot in Houghton Regis, Bedfordshire.  Our Operations Administrator, Depot Administrator's or Admin Co-Ordinator's oversee all installations from initial bookings through to completion, ensuring a seamless operation of service in our depots. In this role you will speak to a variety of stakeholders in this role a variety of both admin and customer service skills are required. 

We offer a competitive salary starting at £18,270pa, increasing upto £19,000 after 6 months and then a further uplift upto £21000 after 12months, a variety of company wide perks and benefits, a generous holiday allowance, starting at 31 days holiday each year and the opportunity to gain further qualifications to drive your career forward via our apprenticeship levy after a qualifying period.

What the Role is

  • Managing and Tracking the Depot Appointments and Installations Plans
  • Liaising with our Customers, answering any queries, assisting them and qualifying appointments
  • Co-ordinating Installers, Trades and Customers as required to achieve the Installation plans
  • Processes; from inputting, quotations, arranging deliveries to general admin, no two days are the same
  • Monitoring our processes are completed by all stakeholders in the Depot 

What We Need

  • Excellent Administrators, who can problem solve, work to deadlines and have fantastic organisation skills
  • People with a passion, for the products we sell and caring for our customers
  • Talkers, if you enjoy being on the phone and forging relationships, this is the role for you
  • Attention to Detail, you will be a stickler for process and getting it right first time
  • Pride, you will take pride in your work, remaining focused, calm and motivated 

What We Offer

  • Competitive Salary
  • Discounted Staff Purchase Scheme
  • Staff Benefits and Perks
  • Free Parking
  • 31 days Holiday, including Bank Holidays, increasing with service

‘We are certified as a Covid-19 secure employer – having complied with Government’s guidance on managing the risk of Covid-19’

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