Post date: 11/01/2022
Closing date: 08/02/2022
Location: East Anglia
Internal job ref: LJ1003212611
Status: Full Time
The Operations Service Team Leader role will be to ensure the implementation of processes to support customer complaints or issues and deliver the raised expectation of Anglian's standard service. Reporting directly into the Operations Service Manager to support a cohesive relationship between national operations teams and customer services. You will need to understand the customer journey and support the Operations Service Manager in constantly reviewing our delivery and implementing improvements.
Role duties & responsibilities
What knowledge & competencies we need in the role
What we Offer you
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We are certified as a Covid-19 secure employer – having complied with Government’s guidance on managing the risk of Covid-19.
Through Anglian’s value to “Succeed Together” we are committed to Equality and Diversity. We recruit the ‘best person for the job’ regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability - creating an inclusive working environment and culture for all our employees.
Anglian is interested in finding talented, ambitious and driven people to join our team. We look forward to hearing from you!