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Operations Service Team Leader

Post date: 29/12/2021

Closing date: 26/01/2022

Location: East Anglia

Internal job ref: LJ1003212545

Status: Full Time

The Operations Service Team Leader with the Operations Manager in ensuring a cohesive relationship between the National Operations Team and the Operations Service Department.  Key responsibility will be to ensure the implementation of processes to support customer complaints or issues to deliver the raised expectation of Anglian's standard service.

You will need to understand the customer journey and support the Operations Service Manager in constantly reviewing our delivery and implementing improvements.

Role duties & responsibilities

  • Pro actively manage ans support the end to end process of customer complaint resolution
  • Responsible for the management of HEAT calls and CEO complaints to resolution 
  • Daily interaction with customers, regional depots 
  • Assist in expediting any social media complaints
  • Prepare management reports 

What knowledge & competencies we need in the role

  • Experience in a relevant customer service environment
  • Skilled customer liaison and mediation skills
  • Leading a team 
  • Excellent attention to detail
  • The ability to work to strict deadlines in a target driven, fast paced environment
  • Good IT skills
  • Previous experience of process system driven environment

 

What we Offer you

  • Excellent Salary
  • Company Perks & Benefits
  • Employee Product Purchase Discount Scheme
  • 31 Days Holiday including Bank Holidays, increasing with service

Please click to apply!

We are certified as a Covid-19 secure employer – having complied with Government’s guidance on managing the risk of Covid-19.
Through Anglian’s value to “Succeed Together” we are committed to Equality and Diversity. We recruit the ‘best person for the job’ regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability - creating an inclusive working environment and culture for all our employees.

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