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Internet Response Call Agents

Post date: 12/11/2021

Closing date: 10/12/2021

Location: Hurricane Way, Norwich, Norfolk, England

Internal job ref: 12112021140104

Status: Full Time

We are recruiting for Internet Response (IRT) Agents to join the team and work in our custom built Contact Centre based in Norwich. Maybe you are from a sales, retail or hospitality background with rapport building & up selling skills looking for a new career. As one of our valued IRT Agents, you will make warm outbound calls by calling back prospective customers who have requested us to make contact with them, via our website.

The purpose of your Call Centre role is to engage with a prospective customer, provide further information about our wide range of products and the financial options available to them and secure an appointment for the sales team, after completing our training programme.  This role is informally hybrid working for now, with a blend of home and office working periodically reviewed.

What the Role is

  • Developing sales and up selling techniques
  • Engaging with prospective customers over the phone
  • Securing  sales leads through warm outbound calls
  • Maximising opportunities from call data and overcoming objections
  •  Achieving set sales performance targets through excellent products knowledge and services available to the prospective customer
  •  Maintaining up to date product knowledge
  •  Ensuring all databases and customer information is accurate, in line with GDPR and other statutory legislation

 What We Need

  • Proven success in a previous sales role such as telesales, retail or hospitality
  • A passion for talking, rapport building and offering a great customer experience
  • A proven track record of meeting and exceeding sales targets, while providing an excellent customer experience
  • Determination to succeed, focus to remain motivated, ambition to progress
  • Excellent communication skills to enhance sales values and drive sales
  • Committed, reliable and professional agents

 What We Offer

  • Competitive salary
  • Generous bonus of upto £6k per annum ( £500 per month)
  • 31 days holiday, , increasing to 33 days in 2 years & your birthday off annually
  • Hybrid working informally with a  blend of home and office working, periodically reviewed
  • Time off to volunteer
  • A Wide Variety of Staff Benefits such as discounts and freebies via Perkbox
  • Wellbeing benefits including gym discounts and 24hr access to a remote doctor

Please click to apply today!

‘We are certified as a Covid-19 secure employer – having complied with Government’s guidance on managing the risk of Covid-19’

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