• Digital Optimisation Manager

      • Closing date: None
      • Location: Norwich, Norfolk, England
      • Internal job ref: MD1003207645
      • Status: Full Time

      Digital Optimisation Manager required for Marketing Department North Norwich. Digital Optimisation Manager required to deliver improvements via the website conversion rate from visitor to online enquiry across all devices. Managing the entire online customer journey from insight and analysis to making well informed and constructive improvements to our website. We offer an excellent salary, the chance to join a dynamic team tasked with moving us digitally forward on a national level.

      Who Are We

      One of the major Home Improvement Companies in the UK. We have a quality ethos and want every customer to enjoy the experience of making home improvements with us, from conception to completion. To help us do this we need to start with a Digital Optimisation Manager who has the vision and skills to be the voice of our customers at every stage of the user journey.

      What the Role is

      • Owning, implementing and delivering continuous improvements to the brand user experience
      • Managing the entire online customer journey
      • Create, shape, develop and execute Conversion rate Optimisation
      • Project manage all UX activity and changes, times lines and delivery

      What We Need

      • A Leader – To lead and inspire the CRO team, lead website personalisation and develop bespoke customer journeys
      • A Researcher – Who can carry out regular UX research/user testing, overseeing research workshops, analytics and journey maps
      • A Creator – To continuously conceptualise and test new ideas based on data insight, by improving user experience
      • An Analyst – Owner of our Google Analytics set up and implementation, ensuring accuracy of data & regular insight.

      What We Offer

      • Excellent Salary
      • Staff Benefits and Discounts (discretionary)
      • Staff Purchase Scheme
      • Pension

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