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Customer Resolution Advisor

Post date: 04/08/2022

Closing date: 01/09/2022

Location: East Anglia

Internal job ref: LJ1003213638

Status: Full Time

The Customer Resolution Advisor role will be to support customer complaints and deliver resolutions for Anglian's customers. Reporting directly to the Operations Service Manager to support a cohesive relationship between national operations teams and customer services.  You will need to understand the customer journey and support the Operations Service Manager in constantly reviewing our delivery and implementing improvements across the customer resolutions team.

Role duties & responsibilities

  • Pro actively manage and support the end to end process of customer complaint resolution
  • Responsible for the management of HEAT calls and CEO complaints to resolution
  • Daily interaction with customers and regional depots 
  • Assist in expediting any social media complaints

What knowledge & competencies we need in the role

  • Experience in a relevant customer service environment or customer complaints 
  • Proven customer liaison and mediation skills
  • Excellent attention to detail
  • The ability to work to strict deadlines in a target driven, fast paced environment
  • Good IT skills
  • Previous experience of a process system driven environment - ideally


What we Offer you

  • Excellent Salary
  • Company Perks & Benefits
  • Employee Product Purchase Discount Scheme
  • 31 Days Holiday including Bank Holidays, increasing with service

Please click to apply!

We are certified as a Covid-19 secure employer – having complied with Government’s guidance on managing the risk of Covid-19.
Through Anglian’s value to “Succeed Together” we are committed to Equality and Diversity. We recruit the ‘best person for the job’ regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability - creating an inclusive working environment and culture for all our employees.

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