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Customer Operation Manager

Post date: 15/07/2021

Closing date: 12/08/2021

Location: Fareham, Hampshire, England

Internal job ref: MD1003211885

Status: Full Time

Customer Operations Manager required for our Depot in Fareham, Portsmouth area. Customer Operations Manager required to be accountable for the management of all orders and customer service KPIs. The role is customer focused to ensure an excellent experience for all Anglian customers through efficient logistics management of orders, to meet the customer expectations. This is a role which makes a real difference in depot, championing the customer and protecting our brand to ensure everyone receives our high standards.

We offer an excellent salary, staff benefits from well being, 31days holiday, increasing with service,  to a variety of staff discounts available to the group. We are a privately owned business, who will invest in your career, enabling you to study and achieve qualifications along the way. 

 Who Are We

One of the major Home Improvement Companies in the UK. We have a quality ethos and want every customer to enjoy the experience of making home improvements with us, from conception to completion. To help us do this we need a Customer Operations Manager who is able to motivate and manage in an house team from process to completion. 

What the Role is

  • Responsibility for ensuring all orders are scheduled to meet both the customer’s expectation as well as supporting the achievement of revenue targets.
  • Responsible for any changes to the orders schedule in reaction to changes whilst ensuring that installed on time targets are still achieved.
  • Co-ordinate the booking of jobs in order to meet the installation deadline
  • Direct responsibility for all customer orders and Customer Service KPI’s within the region.
  • Review customer service KPIs and develop a plan to ensure our customers remain satisfied with the service they receive from the region.

 What We Need

  • A Leader, To lead and inspire their Team, who can identify opportunities to drive performance
  • A Motivator,  A leader who is able to engage multi stakeholders, driving results through a common goal
  • A Communicator , To engage, coach their team and oversee depot performance and customer expectations
  • A Negotiator, To over come conflict and bring multi stakeholders together, driving business efficiencies

 What We Offer

  • Excellent Salary
  • Car Allowance
  • Staff Benefits and Discounts
  • Discounted Staff Purchase Scheme
  • 31 Days Holiday, increasing with service

‘We are certified as a Covid-19 secure employer – having complied with Government’s guidance on managing the risk of Covid-19’

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