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Contact Centre Support Agents

Post date: 13/10/2021

Closing date: 10/11/2021

Location: Hurricane Way, Norwich, Norfolk, England

Internal job ref: MD1003212303

Status: Full Time

At Anglian Home Improvements we are looking for Contact Centre Support Agents to work in our Sales Support Team based in Norwich. The role is responsible for calling all prospective customers to follow up on our sales appointments and required both customer service and sales skills.If you work in hospitality, retail or customer services and are seeking a new job role or next step in your career path, this job role may be for you !

 The purpose of the team's role is to fact find why a sales appointment has perhaps been postponed or a sales has not been made after a sales rep visit. These warm calls to our potential customers helps us understand improvements needed in the sales process and to explore if further information is required to help navigate to more information to help a sale be completed for the customer.

To reward this important role you will be offered a competitive starting salary of £17,374 PA, with the earning potential of £27,000 PA including our generous bonus of up to a massive £10k PA. You will have 31 days holiday to start , increasing with service and your birthday off each year, we have a variety of other staff perks and well- being initiatives available, such as perk box and our generous staff discount scheme.  

The role

  • Engaging with prospective customers that we have already engaged with
  • Developing and nurturing sales opportunities and understanding the customers needs
  • Negotiating a sale through outbound calls and overcoming objections
  •  Maximising opportunities from existing leads for business growth
  •  Achieving set sales performance targets through matching the right products and service to the prospective customer
  •  Maintaining up to date product knowledge
  •  Ensuring all databases and customer information is accurate, in line with GDPR and other statutory legislation

 What We Need

  • Proven success in a customer service, retail or sales role
  • A passion for talking , rapport building and offering a great customer experience
  • A proven track record of meeting and exceeding targets and providing an excellent customer experience.
  • Determination to succeed, be focused and remain motivated
  • Excellent communication skills to enhance sales values and conversion

 What We Offer

  • Competitive Salary and Generous Bonus with upto £27k PA in earnings potential
  • 31 Days Holiday, including bank Holiday and increasing to 33 days in 2 years
  • Well being initiatives, your birthday off annually, perkbox, 24hr access to a doctor and discounted gym memberships to name a few
  • Shifts available Monday to Sunday, with 2 days off a week to suit 
  • Wide variety of Staff Benefits and Perks 
  • Staff Discounted Purchase Scheme

‘We are certified as a Covid-19 secure employer – having complied with Government’s guidance on managing the risk of Covid-19’

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