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Contact Centre Agents

Post date: 30/12/2021

Closing date: 27/01/2022

Location: Norwich

Internal job ref: MD1003212547

Status: Full Time

At Anglian Home Improvements we are looking for Telesales Agents and Contact Centre Agentsto work in our custom built Call Centre based in Norwich. The Telesales Agent or Call Agent role is predominantly responsible for outbound calls to our prospective customers to book in sales appointments.  The purpose of our Call Centre role is to engage with a prospective customer, to provide further information about our wide range of products and the financial options available, then securing an appointment for the sales team. In addition to the core role an opportunity to provide support to other department areas, such as webchat and inbound calls is available for telesales professionals looking for a more varied job role. 

To reward this important role you will be offered a permanent career with us, a monthly salary and bonus opportunities of up to an extra £9k per annum or £750 bonus each month.  There will be opportunities for internal career progression as well as the option to upskill with a professional qualification.

There are a variety of benefits and perks in the group available to you, your well-being is important to us and we offer your birthday off each year, in addition to a generous annual leave entitlement.

What the Role is

  • Developing sales and upselling techniques
  • Engaging with prospective customers over the phone
  • Securing a sales lead through outbound or Inbound calls and webchat
  • Maximising opportunities from call data and overcoming objections
  •  Achieving set sales performance targets through excellent products knowledge and services available to the prospective customer
  •  Maintaining up to date product knowledge
  •  Ensuring all databases and customer information is accurate, in line with GDPR and other statutory legislation

 What We Need

  • Proven success in a telesales role and the ability to secure leads
  • A passion for talking, rapport building and offering a great customer experience
  • A proven track record of meeting and exceeding sales targets, while providing an excellent customer experience
  • Determination to succeed, focus to remain motivated, ambition to progress
  • Excellent communication skills to enhance sales values and drive sales
  • Committed, reliable and professional agents
  • Previous experience in a more senior or supervisory role is desirable but not essential

 What We Offer

  • Competitive Salary and Excellent Bonus with earnings potential up to £26k PA
  • Internal Progression and Personal Development and Training
  • A Wide Variety of Staff Benefits and Perks
  • Discounted Staff Purchase Scheme
  • 31 Days Holiday, including bank Hols, increasing with service

We are certified as a Covid-19 secure employer – having complied with Government’s guidance on managing the risk of Covid-19.
Through Anglian’s value to “Succeed Together” we are committed to Equality and Diversity. We recruit the ‘best person for the job’ regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability - creating an inclusive working environment and culture for all our employees.

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Anglian is interested in finding talented, ambitious and driven people to join our team. We look forward to hearing from you!

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