• Contact Centre Agents

      • Closing date: None
      • Location: Norwich, Norfolk, England
      • Internal job ref: LJ1003206663
      • Status: Full Time

      Call Centre Agents required for busy Contact Centre in North Norwich. Outbound calls to be made by telesales, to secure appointments for our sales teams. Contact Centre Representatives, Call Centre Agents and Telesales Agents will make Outbound calls throughout the shift, to achieve set targets and sales leads.

      Who Are We

      One of the major Home Improvement Companies in the UK. We have a quality ethos and want every customer to enjoy the experience of making home improvements with us, from conception to completion. To help us do this we need to start with excellent call centre staff, producing quality leads, through outbound sales calls.

      What the Role is

      • Outbound calls
      • Engaging with new and existing customers
      • Overcoming Objections
      • Securing valid appointments and generating lead opportunities for our Sales team to visit

      What We Need

      • People with a passion - For the products we sell and for Making Leads & Sales
      • Talkers- If you don’t enjoy being on the Phone, this role isn’t for you
      • Target driven people – You will be determined to succeed and want to be the best in your team
      • Pride – have pride in your work, can remain focused and motivated

      What We Offer

      • Excellent Training
      • Competitive Salary (not commission based)
      • Weekly and Monthly Incentives
      • Free Parking
      • Tea, Coffee and Fresh Fruit delivered daily

      We reward our staff well and you will have the opportunity to progress in a successful company. We are looking for individuals, if you have experience or not. We want the best, we are looking for you.

      Working Hours:

      37.5 hours per week on a 3-week rotation

      Week 1 & 2 - Monday to Thursday 11am - 7pm or 12 noon to 8pm - Friday 10am - 6pm

      Week 3 - Monday to Thursday 11am - 7pm or 12 noon to 8pm- Friday 10am - 1.30pm Sat 10am - 2pm

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