• Call Centre Team Manager

      • Closing date: None
      • Location: Norwich
      • Internal job ref: MD1003209691
      • Status: Full Time

      Call Centre Team Manager required for busy Contact Centre in Norwich. The Telecan, Call Centre or Contact CentreTeam Manager is required to manage, mentor and motivate Telesales and Call Centre Agents. Call Centre Agents secure appointments for our sales teams and as Call Centre Team Manager you will monitor calls throughout the shift, to ensure set targets and sales leads targets are met within company guidelines.

      To reward this role we will offer you a good salary, training and the chance to undertake a Professional Qualification with us (optional). We invest in our staff and your well being is important to us, you will be working in a brand new Call Centre facility, have a variety of staff benefits & perks, including your birthday off each year, in addition to your holiday allowance with us!

      Who Are We

      One of the major Home Improvement Companies in the UK. We have a quality ethos and want every customer to enjoy the experience of making home improvements with us, from conception to completion. To help us do this we need to start with excellent TeamManagers & Leaders, to oversee Call Centre Agents consistently achieve quality leads, through quality outbound sales calls.

      What the Role is

      • Managing a Call Centre Team for Outbound , Inbound and Cold Calling Sales Leads
      • Training and Mentoring your team, with the sales tools they need to hit targets
      • Monitoring quality calls are made within company guidelines
      • Ensuring you have the right staff to hit and beat your sales and lead targets
      • Maintaining regional relationships to ensure leads are pitched and gain feedback

      What We Need

      • Sales Managers- Ability to manage in a high-pressure environment, whilst achieving set goals
      • Motivators - An energised and enthusiastic individual who can push their team to over achieve
      • Data Analysis – You will be able to understand, record and report frequently on your staff performances
      • Call Centre Sales Experience – You will understand what makes a Call Centre successful

      What We Offer

      • Good Salary
      • New Call Centre Facility
      • A variety of Staff Benefits & Perks
      • Free parking

      Please click to apply.

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