• Call Centre Team Leader

      • Closing date: None
      • Location: Norwich
      • Internal job ref: MD1003209661
      • Status: Full Time

      Call Centre Team Leader required at Anglian Home Improvements' National Call Centre in Norwich. The Call Centre Team Leader, Contact Centre Team Leader or Call Centre Supervisor, leading by example will be required to motivate, inspire and ensure the National Contact Centre achieves set KPI’s and sales targets. The Call Centre Team Leader will oversee telesales, delivering targets, complimented by employee development and coaching to ensure that we gain leads with a first class service.

      Anglian Home Improvements reward this important role, with an excellent salary, the chance to be part of a National Company, who will invest in you as an employee with the opportunity to compliment your work with a professional qualification (optional). In addition, Anglian Home Improvements offer a variety of staff benefits including, stays away & eating out, our staff purchase scheme and wellbeing initiatives.

      Responsibilities of the Call Centre Team Leader role:

      • To lead, motivate and monitor your outbound sales teams
      • Identify, develop and maintain employee knowledge through effective training and coaching
      • Ensure your team is delivering all set sales KPIs
      • Ensure your team is surpassing quality targets and your team is compliant, delivering exceptional customer experience

      Skills/Experience of the Call Centre Team Leader:

      • Previous Contact Centre Team Leading experience
      • Experience training, developing and coaching of employees
      • Experience in managing complaints or difficult customers
      • Excellent communication and ability to work with senior stakeholders
      • Strong IT skills
      • Previous experience of leading, motivating and coaching both group and one-to-one's

      Benefits of the Call Centre Team Leader Role:

      • Excellent salary
      • Company funded qualification ( optional)
      • Staff Purchase Scheme
      • Staff Benefits

      To Apply for the Call Centre Team Leader Role please click APPLY today!

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