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Call Centre Advisor

Post date: 27/07/2022

Closing date: 24/08/2022

Location: norwich, Norwich, Norfolk, England

Internal job ref: MD1003213606

Status: Full Time

Our team is looking for talented, motivated, and dedicated people to join the team. Contact Agents are multi skilled and are responsible the delivery of appointments into our sales team. The agent will speak with our existing customers or new customers who have contacted us and convert those conversation into potential business leads. 

The ideal candidate will demonstrate good communication skills, a fabulous phone manner and an ability to work to targets. They should be comfortable with multi-tasking, rapport building and be able to adapt to change. 

We are offering a competitive base salary, a bonus opportunity of up to an extra £9k per annum or £750 each month, 31 days holiday increasing to 33 days after 2 years’ service. We offer additional well-being perks and benefits to our staff, including your birthday off each year, Perk Box, access to a remote doctor 24/7, discounted gym memberships and time off to volunteer to what matters to you.


  • Engaging with prospective customers over the phone or on-line
  • Securing a sales lead through warm outbound calls and web chat
  • Achieving set sales performance targets through excellent products knowledge and customer service


  • Strong verbal communication skills
  • Ability to work in a team
  • Basic IT skills
  • Following direction and self-motivation is a must
  • Skills in a telesales, retail, or a customer service role desirable

We are certified as a Covid-19 secure employer – having complied with Government’s guidance on managing the risk of Covid-19.
Through Anglian’s value to “Succeed Together” we are committed to Equality and Diversity. We recruit the ‘best person for the job’ regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability - creating an inclusive working environment and culture for all our employees.

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